Privacy Policy


Materials, including source code, pages, documents and online graphics, audio and video in the web site are protected by law. The intellectual property rights in the materials is owned by or licensed to us. All rights reserved. (Ministry of State for Administrative development - MSAD 2008).

Material hosted on this site is intended for your general use and information.

Reproduction of materials is prohibited without written permission. You may not retransmit, distribute, commercialize the material or directly linked to without the express permission of MSAD.

However, you may download, print and copy the information in unaltered form only for your personal use.

Where any of the copyrighted items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

The permission to reproduce Egyptian Bawaba protected material does not extend to any material on the site that is identified as being the copyright of a third party. Authorization to reproduce such material must be obtained from the copyright holder.

To obtain permission to reproduce materials on this site please
Contact Us

2- Privacy

Thanks for visiting Egyptian National Railways web site and reviewing our privacy policy. Our privacy policy is plain and simple. We don't collect personal information like names and/or addresses when you visit our web site, unless you choose to provide these information to us. In such case, it will only be used to fulfill the service you requested. (See: Personal Data. 2.1.3)

Should the data be outdated, please supply us with the latest data. We will retain your profile as necessary for the effective delivery of public services to you.

We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorized access to it.

2.1 Data Collection

Data that in some way identifies the user, is gathered during interactions with Egyptian National Railways web site in the following forms:

2.1.1. Site Usage Data

We collect some technical information when you visit to make your visit seamless. This information is only used to help us make the site, more useful for you. We are performing information statistics regarding the website access style, to gain more knowledge about the traffic distribution and frequently used services. When a user visits Bawaba, we automatically gather and store certain technical information related to his visit, which comprises the following, for example:

  • The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site;
  • The type of browser (e.g., Netscape, Internet Explorer) and operating system (e.g., Windows, Unix) used to access our site;
  • The date and time you access our site;
  • The pages you visit;
  • If you linked to the Bawaba web site from another web site, the address of that web site.
For such purpose, we are using different alternatives like log files or cookies .

2.1.2. User Feedback Data

We seek feedback from our users in order to improve the services offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to the Egyptian National Railways site to enjoy its services.

2.1.3. Personal Data

We seek feedback from our users in order to improve the services offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to the Egyptian National Railways site to enjoy its services.

2.2 Data Storage, Use and Disclosure, and Retention

All personal data is stored securely and obeys a standard archiving policy.

The data is used by Egyptian National Railways web site software team, and by staff involved in the management of the Egyptian National Railways site, only for:

  • Web-site and system administration, including monitoring to prevent security breaches.
  • Notification to users (with their consent) about updates to Bawaba.
  • Contacting users (with their consent) for Egyptian National Railways services marketing purposes.
  • Evaluation, research and development in order to improve the content of the Bawaba web site.
  • Customization of the content and/or layout of the web-site to suit the user's needs (in the future).

We only share the information you give us with another government agencies (original service provider), whenever your transactions relates to them. Collected Information is not shared with other organizations for commercial purposes. You may gain access to your personal information you have supplied to update your profile. This is controlled by strict security mechanism.